Returns
Returns & Refund Policy
Our 90-Day Money-Back Guarantee
We stand behind every product we sell. If you're not completely satisfied, you have 90 days from the date of delivery to contact us and request a full refund of the product price.
How It Works
- Email us at hi@sarpelwear.com with your order number and the reason for your return.
- We'll review your request and reply within 48 hours. Once approved, we'll send you the return instructions and return address.
- Send the item back to us. Items must be unused, unwashed, and free from odors, stains, or pet hair, with all original tags and packaging intact.
- Once we receive and inspect your return, we'll email you to confirm. Your refund will be applied to your original payment method within 5-10 business days.
Return Shipping
- Change of mind or wrong size: you are responsible for the return shipping costs.
- Damaged, defective, or incorrect item: we cover 100% of the shipping costs, and you don't need to return the product.
- We do not charge restocking fees. Original shipping costs are non-refundable.
What's Covered
- Not satisfied: full refund of the product price within 90 days, once we receive your return in its original condition
- Defective or damaged product: we'll send a replacement or issue a full refund, your choice. Email us photos within 90 days of delivery. No return required
- Wrong size: we'll help you exchange it for the right size. Return shipping for size exchanges is paid by the customer
- Item not received due to carrier error: if the carrier confirms the package is lost, we'll reship or refund at no cost
What's Not Covered
- Incorrect shipping address provided by the customer
- Packages marked as delivered but claimed as not received. Contact us and we'll help you open a claim with the carrier, but these cases aren't eligible for an automatic refund
- Items that are used, washed, or missing original tags (for change-of-mind returns)
- Requests made after the 90-day window
- Products that have been intentionally damaged
- Orders where a chargeback has already been filed. Please contact us first, we always find a solution
Delayed Refunds
Refund still missing?
- Check your bank account again.
- Contact your credit card company, as it can take time before a refund is officially posted.
- If you've done this and still have questions, email us at hi@sarpelwear.com
Choosing the Right Size
Since our compression products are designed to fit precisely, choosing the correct size is important. Please consult the Size Guide on each product page before ordering. If you're between two sizes, size up for comfort or size down for stronger compression. Not sure? Email us your measurements at hi@sarpelwear.com and we'll recommend your perfect size before you buy.
Questions?
Our support team is available 7 days a week. Email hi@sarpelwear.com and we'll reply within 48 hours. We're real people, not bots, and we're here to help.