At Sarpel, your satisfaction is our priority. If your gear isn't the perfect fit for your active lifestyle, we're here to help make it right.

1. The 90-Day Return Window

• Returns: You have 90 days from the date of delivery to request a return or exchange.
• Cancellations: We offer a full refund if your order hasn't been shipped or entered production. Once an order is on its way, it follows our standard return process below.

2. Condition of Items
To be eligible for a refund or exchange, items must be returned in their original, unused condition:

• Unused, unwashed, and free from odors, stains, or pet hair.
• All original tags and packaging intact.

3. How to Start Your Return

1. Email Us: Contact hi@sarpelwear.com with your Order Number and the reason for the return.
2. Pack It Up: Securely pack the items in their original packaging.
3. Ship It Back: We'll provide return instructions and the return address once your request is approved.
4. Inspection: Once we receive and inspect your package, we'll send you an email confirmation.
5. Refund: If approved, your refund will be applied to your original payment method. Please allow 5-10 business days for your bank to process the transaction.

4. Exchanges
Need a different size or color? Follow the steps above to send your original item back. Once inspected, we'll ship out your new selection. Additional shipping fees may apply for size/color exchanges.

5. Return Shipping Fees

• Our Mistake: If you received a damaged, defective, or incorrect item, we cover 100% of the shipping costs.
• Your Choice: If the return is due to a change of mind or incorrect size selection, the customer is responsible for the return shipping costs.
• No Hidden Fees: We do not charge any restocking fees.
• Please note: original shipping costs are non-refundable.

6. Damaged or Defective Gear
If your item arrives damaged or defective, notify us at hi@sarpelwear.com within 90 days of delivery, with your order number and clear photos of the issue. We'll send a replacement or full refund at no extra cost — no return required in this case.

7. Choosing the Right Size
Since our compression products are designed to fit precisely, please consult our Size Guide before ordering. If you're between two sizes, size up for comfort or size down for stronger compression. Not sure? Email us your measurements and we'll recommend your perfect size before you buy.

8. Lost or Stolen Packages
While we aren't responsible for packages once they're confirmed as "Delivered" to your address, we want to help. If your tracking says delivered but you can't find it, contact us and we'll guide you through the next steps with the carrier.

9. Delayed Refunds
Refund still missing?

1. Check your bank account again.
2. Contact your credit card company (it can take time before a refund is officially posted).
3. Still have questions? Reach out to hi@sarpelwear.com

Questions? Our support team is ready to assist. Email: hi@sarpelwear.com